Welcome to Paymentwall Support

Select the subject of your question to find the right answer.

Payment Support

Did you make a payment with Paymentwall? Please refer to this section.

Payment Methods

Find more information about local payment methods and acquiring here.

Settlement and Payouts

Information about payouts, local settlement, and payment reconciliation.

Integration

Implement Paymentwall on your website or app without the hassle.

Disputes and Chargebacks

Read more about risk management and how to deal with chargebacks.

PCI DSS Compliance

Information about SAQs and staying compliant with PCI DSS requirements.

Legal and Compliance

Find more information about required documents and payment regulations here.

Refunds and Reversals

Information about refund requirements, fees, and processing time.

Frequently Asked Questions

Why was my payment blocked? Is it secure to upload a scanned copy of my personal ID? Why is Paymentwall on my bank or card statement? How can I request a refund? How do I cancel a subscription? How can I receive my payout? How often can I receive my payout? When will my payout be sent to me? Can I get paid to multiple legal entities? In which currency can I receive my payout? How much time does it take to receive a payout? I asked for a refund days ago and it's still not on my account. Why is this the case? My payment did not go through and I didn't receive a receipt. What does it mean? My payment did not go through but I was deducted for a certain amount. What should I do?

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