Merchant Support Specialist

Paymentwall is looking for a Merchant Support Specialist, who wants to level-up their career in the payment industry.  If you are highly motivated and have experience in customer service, we are hiring for a Merchant Support Specialist to join our team in Seoul.

Responsibilities:

• Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions;

• Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment-related concerns;
• Work closely with the development team and provide recommendations for back-end tools that improve customer service;
• Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the Paymentwall team.

Skills & Competencies Required:

• A bachelor’s degree;

• Preferably with experience in a customer support or sales role within B2B environment at a payments or financial company;
• Fresh graduates are also welcome to apply;
• Excellent communication skills in English;
• A clear understanding and appreciation of the digital goods space, web-based services, mobile services and how online payments work.

Who should apply?

• Customer-centric - you are highly responsive and always put your customers first;

• A problem-solver with strong analytical skills and can deliver creative, out-of-the-box solutions;
• Opportunistic with an entrepreneur mindset;
• Flexible and can thrive in a fast-paced dynamic environment;
• Collaborative and can work well with other teams as well as independently ;
• Able to work independently and collaboratively with other members of the team.

Why join Paymentwall?

If you are eager to take your career to the next level in the payment industry, this is the opportunity for you. We offer:

• Competitive Salary;
• Healthcare (medical, dental, vision);
• Paid vacations and sick leave;
• Modern and cool office space;
• Unlimited growth potential.

This role is the ideal opportunity for someone looking for new challenges that would allow them to make a noticeable, positive impact in the company while learning and adapting to our fast-paced scale-up environment.

As part of our growing team in Seoul, you will have a lot of opportunities to develop your career further with us. With future expansion plans, now is a great time to join us on our journey to change the way we pay.

Note: Only shortlisted candidates will be contacted.