Payment Systems Operations

The role provides an opportunity to work for a highly successful global Fintech company, which spans operations across 20+ offices around the world. Within the Payment System Operations team, responsibilities include overseeing payment workflows, coordinating with internal and external stakeholders, leveraging technology to streamline payment operations, and possessing a comprehensive understanding of all aspects of the payment transaction lifecycle - from architecture and execution to reconciliations and error resolution. The desired candidate should exhibit a keen attention to detail, possess strong technical acumen, display initiative, and demonstrate an interest in tackling complex cases, even in the absence of a defined process.

Who might be a fit:

The role is suited for candidates who have a keen attention to detail, are critical thinkers, and are results-focused. They should be able to prioritize, organize, and ensure that issues are accurately reviewed. Additionally, they should be dynamic, gravitate towards challenges, be innovative in working on projects, and have a highly analytical approach to problem-solving.

Responsibility:

• Serve as the key point of contact between our company and its diverse payment partners.
• Work closely with the Finance team to meticulously investigate and resolve settlement issues among our payment partners, ensuring that the payments infrastructure operates efficiently and that funds are moving as intended.
• Foster collaboration with internal stakeholders, including but not limited to finance, accounting, and accounts payable teams, to address payment inquiries, remedy payment-related issues, optimize processes, and ensure the smooth and accurate functioning of payment operations.
• Collaborate with the technical team in standardizing payment formats and streamlining payment processes to boost efficiency, minimize errors, and fortify control mechanisms. Provide assistance in the implementation of payment systems to guarantee its successful deployment and integration with existing systems and processes.
• Diligently monitor and analyze payment trends, transaction volumes, and payment processing metrics to pinpoint opportunities for process enhancements and cost savings in partnership with the revenue team.
• Devise and uphold processes that facilitate the company's scalable operation, encompassing the development and maintenance of payment guidelines, procedures, and documentation.
• Remain abreast of industry trends and best practices within the Fintech industry.

Requirements

Qualification

• Bachelor’s Degree in Math, Statistics, Accounting, or related studies;
• Excellent communication skills;
• Professional fluency in spoken and written English required, with proficiency in other languages preferred.

Experience

• At least 1-year experience in payment operations interacting with other payment companies and providers regarding payment operations-related matters
• Experience in banking or financial services is preferred.

Knowledge & Skills

• Proficient in Microsoft Office suite, e.g. Excel, PowerPoint, Word, Outlook;
• Data analytical skills: great & deep research skills extracting and analyzing data and creating pivot tables.
• The candidate should be able to communicate effectively to stakeholders across various levels in both spoken and written English

Personality Traits

• Extremely Detail-oriented
• Critical thinker
• Results-focused
• Highly Analytical
• Curious, willing to explore and learn new things
• Eloquence: having a good command of verbal and written communication
• High sense of urgency and a good ability to prioritize, accurately shifting priorities if needed
• Great Problem-solving skills